Get Provider Status

🔌 Multi-Provider Status & Health Monitoring

Get comprehensive status information for all booking providers configured for a specific restaurant. This endpoint provides real-time health checks, performance metrics, and operational status.

🚀 Provider Overview

Supported Providers

• 🔗 OpenTable - Direct API integration with instant confirmations
• 📞 VAPI AI Phone Calling - VAPI-powered automated restaurant calls
• 🏪 TableCheck - Platform integration for wider restaurant network
• 🏠 Internal System - Restaurant’s proprietary booking system

Health Metrics

• Response Time: Average API response time over last 24 hours
• Success Rate: Successful bookings vs attempts (%)
• Error Count: Recent failures and error types
• Last Error: Most recent error message for debugging
• Bookings Handled: Total bookings processed by each provider

🎯 Use Cases

Restaurant Operations

• Provider Selection: Choose best performing provider for bookings
• Troubleshooting: Identify and resolve provider issues
• Performance Monitoring: Track provider reliability and speed
• Capacity Planning: Understand which providers handle peak loads

Customer Experience

• Fallback Strategy: Automatic provider switching on failures
• Optimal Routing: Route bookings to fastest/most reliable provider
• Transparency: Show customers which booking method will be used

Business Intelligence

• Provider ROI: Analyze which providers generate most bookings
• Cost Optimization: Compare provider costs vs performance
• Service Level Agreements: Monitor provider SLA compliance

📊 Status Indicators

Health Status

• 🟢 Healthy: Provider is operational and responding normally
• 🟡 Degraded: Provider experiencing issues but still functional
• 🔴 Unhealthy: Provider is down or not responding
• ⚫ Disabled: Provider is intentionally disabled for this restaurant

Performance Metrics

• Response Time: < 2s = Excellent, 2-5s = Good, > 5s = Poor
• Success Rate: > 95% = Excellent, 85-95% = Good, < 85% = Poor
• Error Rate: < 1% = Excellent, 1-5% = Acceptable, > 5% = Concerning

🔄 Real-Time Monitoring

This endpoint performs live health checks when called, ensuring you get the most current status information. For high-frequency monitoring, consider the summary endpoint which uses cached data.

🔗 Related Operations

• Provider Configuration: PUT /providers/{restaurantId}/config
• Priority Management: GET/PUT /providers/{restaurantId}/priority
• Health Monitoring: GET /providers/health (global status)
• Performance Analytics: GET /management/{restaurantId}/analytics